Refund and Cancellation Policy

If you want to cancel your subscription or trial please contact our Customer Success Team under [email protected] which will help you and will get back to you shortly. 

The ecom-heroes.com Refund and Cancellation Policy applies to your access to and use of the websites, mobile apps, widgets, and other online products and services (collectively, the “Services”) provided by TDD Digital Service LTD. (“ecom-heroes.com,” “we,” or “us”), whether as a guest, trial, paid or free registered user. 

Please read the Disclaimer carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Refund and Cancellation Policy when this option is made available to you, you accept and agree to be bound and abide by the Disclaimer. 

If you do not want to agree to the Refund and Cancellation Policy, you must not access or use the Website.​

Our company relies on this Refund and Cancellation Policy to ensure customer satisfaction with every purchase. When a customer contacts us by email, our initial response is to assist in getting technical support or customer service for the customer of the product that the customer purchased. However, in some cases, a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a return or a cancellation may be processed.

CANCELLATION POLICY

A customer may cancel a product with a recurring billing subscription at any time by contacting the support team under [email protected] 

A cancellation means that no future payments are charged to the customer’s account. The cancellation of a recurring billing product does not generate a refund – it will only stop any future payments.

If you sign up for Ecom Heroes and find that it’s not a perfect fit, please send a cancellation request by email to [email protected] from the registered email address. A cancellation means that no future payments are charged to the customer’s account. The cancellation of a recurring billing product does not generate a refund – it will only stop any future payments.

If you request by email to cancel your subscription, we will need the following information to send in your cancellation request at [email protected]: your billing information (name, transaction ID, etc.), email address, login name, or email address of the registered account. 

If the information requested is not provided, we can not proceed to cancel any subscription or membership.

If your cancellation request comes from an email address other than a registered email address we will ask you for additional information including but not limited to: registered email, last 4 digits of the credit card associated with the account, billing date. We will never ask for the full credit card number, security code, or similar. 

If the information requested is not provided, we can not proceed to cancel any subscription or membership.

REFUND POLICY

Our refund policy for all Ecom Heroes products is as follows: 

Customers requesting a refund after the expiration of the return period outlined in the applicable Refund Policy will be required to work directly with support or customer service. We offer our customers a 30-Day Money-Back Guarantee when starting using our service. The period starts when the users first register his account and can be used only once per user. To request a refund then please contact our support team: [email protected] 

Trial and Monthly Memberships

Our customers have control over their membership and can change the status of their subscription at any time. As stated on our website and the FAQ section.

Ecom-Heroes.com cannot be held responsible for the financial situation of its customers as they should know if they can afford or not our services. Refunds are not possible after purchasing one of our services, using the digital data, and then claiming that you can’t afford it anymore or that the money could have been used somewhere else. Also, it is not possible to get refunds if you claim “you didn´t use the service”, but you can cancel your membership / subscription anytime. 

Ecom-Heroes.com cannot be held responsible when the customer claims that he wasn’t aware of the terms of a subscription/service and its cost. The terms of our services are present at the account creation and has to be actively agreed upon through an opt-in checkbox at the checkout page. The customer is also asked to agree to the terms and conditions of the membership before creating the subscription. Therefore customers are informed from the beginning and creating an account with us represents your acceptance of the terms presented.

Ecom-Heroes.com cannot be held responsible for claims such as “service not as described” or other similar claims. All of the data and services provided by our services are described on our homepage and customers know with clear examples what they will receive before buying. Users who choose the Monthly membership with a 3, 7, or 14-day trial have full access to the promoted service and can cancel the membership anytime.  

Ecom-Heroes.com cannot be held responsible for any technical issues the customer may have in controlling the status of his subscription on his end. Registered customers can manage their subscriptions at any time and have total control over their subscriptions by contacting the support which will reply latest within 24-48h. Since the Refund Policy is visible on almost any page of ecom-heroes.com at least on the Homepage, claims as not knowing how to cancel are not valid. Not canceling on time is also not a valid reason for a refund, but you will be able to cancel the memberships anytime to the next billing period. 

Ecom-Heroes.com cannot be held responsible for any financial/tax/government changes which the customer encounters.

Ecom-Heroes.com cannot be held responsible if the customer uses a wrong/nonexistent email for registration on our website. Mistakes such as these need to be notified as soon as the account is created within 24 hours, so that further charges can be managed, please contact our support team at [email protected]

If your refund request is granted by our customer success team, the transaction will typically be processed within 4-10 business days of receiving it. The refund for the net price of your claim will be processed through the same method as the original payment. If you didn’t receive the refund within 14 business days from the time of the refund confirmation, please contact our customer support team.  

CONTACT US

Contact Information:

TDD Digital Service LTD

Ayiou Xenofonots 5

7550 Kiti

Cyprus

info @ ecom-heroes.com

Effective as of February 01, 2021